What to do if the crew. problem solving

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The reasons why The Crew does not start, lots of. Let's try to solve this issue a little. First, check if your computer matches system requirements games.

Minimum system requirements: The crew

OS: Windows 7/8 x64
CPU: Intel Core 2 Quad @ 2.5 Ghz / AMD Athlon II X4 @ 2.6 GHz
RAM: 4 Gb
HDD: 18 Gb free
Video memory: 512 Mb
Video card: nVidia GeForce GTS 260 / AMD Radeon HD 4870
Sound card: DirectX Compatible
DirectX: 11

If your computer meets these requirements, and the game does not start, then the problem lies elsewhere.

Pay close attention to the DirectX item in the requirements, system bitness, and the number of cores required for the game. For DirectX 11, your graphics card must support it at the hardware level, and your OS must be Windows 7 or newer.

Below we list the points, tips, and tricks to get you up and running with The Crew. It is not necessary to complete all the points, it is enough to test the game after each completion.

1. Now we will give you some tips for a successful launch:

Always run the game as administrator.

Make sure that the path to the game folder does not contain Russian characters.

Make sure your Windows name is in Latin letters.

Turn off all unnecessary programs before starting the game

If you made settings in the video card driver - reset to default values

Increase the paging file on the Crew drive and on the Windows drive.

Disable DEP for play

Look in the game / installation folder, if there is a directory named Install, go there and install all the software available there.

2. Install / Reinstall additional gaming software without which The Crew will not work:
Drivers for the video card: |
DirectX

NET Framework

After installing the software, be sure to restart your computer!

3. Very rarely, but some players are helped by launching and playing in compatibility mode.

4. For a pirated copy of The Crew:

Look at the comments in the distribution from where you downloaded the game.

Add another crack.

Make sure that the antivirus program, including the built-in Windows defender, has not deleted any of the files from the The Crew folder. During the installation and launch of the game, it is better to do this without the included antivirus software and watch out for notifications closely, as cracks are often considered malware.

For a licensed copy of The Crew:

Check the integrity of the files on Steam or Origin, where you have the game. Also check the game for an update and if there are any, install it.

If all else fails, wait for the patch.

Ubisoft Reflections gave us the release of The Crew on December 2, but the release new game always brings problems to avid gamers. The Crew was not ignored either. Gamers began to storm the search engines with requests: The Crew error, The Crew does not start, The Crew does not work, The Crew has a black screen, the game freezes, there is no sound in search of solutions to problems with the launch of The Crew. We waited a certain time, analyzed all the errors of The Crew, and now we are posting the most popular problems of the game and their solutions. So let's get started:

1 system requirements required to run The Crew - this is Windows 7 or 8 only 64 bit. Video card that supports at least DirectX 10 (AMD Radeon HD4870 or higher, NVIDIA GeForce GTX260 or better). The more RAM the better, but 4gb is the minimum amount for a comfortable game. If the configuration of your pc or laptop is the same or higher, then you have a 99% chance of playing the game. The game will not work on Windows XP.

2. The Crew black screen on startup - helps some people to minimize and expand the game at startup. To do this, when a black screen appears, press alt + tab and switch until you return to the game. Also the keyboard shortcut alt + enter can help in this situation. Didn't help go further.

3. The Crew error, no sound, does not work at all - the problem is most likely in the outdatedness of your system:

• Error d3dx9_43.dll, xinput1_3.dll, d3dx9_31.dll d3dx9_34.dll, xinput1_2.dll- install and update;
• Msvcr100.dll error, runtime error, msvcr100.dll is missing- install or update;
• At launching The Crew just nothing happens or an error 0xc000007b- install and
• If all this is installed and the game still does not start, update the video card drivers or ati radeon; Also be sure to install. If links to programs do not work, they are additionally present in the left block and on the page.

4. The game still does not start, try and experiment in the configuration file The Crew, which should be located at: C: /> users> username> documents> The Crew... Just want to note the username should be only English characters. If this is not the case for you, this may be the main reason for the inoperability of the game if all other conditions are met. Be sure to change the username in the system using only English characters;

5. The Crew does not work or throws an error if necessary files are missing games: if you have a license, rehash or download the game through the steam service; you have a pirate, then when installing and starting the game, be sure to turn off the antivirus, otherwise check the antivirus quarantine for files from the folder where you installed the game;

So after all the above manipulations, The Crew should not throw any errors and should run on your computer. If as such did not happen, you may have missed something, otherwise write in the comments, we will deal with it individually! Good luck!

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The release of The Crew was marked not only by the ability to drive sports cars with players from all over the world, but also by a bunch of bugs and errors that the developers were fixing rather slowly. Many do not even launch The Crew Uplay version, which should work perfectly, given the cost of the product. However, not all problems are related to the game code. Most gamers The Crew won't launch due to weak hardware, not bad optimization. Even after a while on the forums, you can find users who still have problems, despite the patches released. Today we will figure out why The Crew does not start, but first things first.

Description

The Crew is a car simulator with a sophisticated online mode. The development was carried out by two teams - Ivory Tower and Ubisoft, but everyone knows who got all the honors. The game was released on personal computers and consoles last generation... On December 2, 2014, users were able to download the full version.

The main focus of the game is online. There is also a single player campaign that can be completed in 20 hours. You can complete tasks alone or with friends on the Web. Requires a persistent internet connection. The multiplayer mode makes it possible to gather a group and make races together, as well as complete tasks.

The advantage of the game is open world... Created on the basis of a map of the United States of America, only much smaller. The total length of the roads is over 10 thousand kilometers. The map is divided into 5 regions. To open them, you will need to complete tasks and participate in races. Regions differ from each other, have unique attractions. In addition, in the process of passing, new vehicles and improvements are unlocked.

Undoubtedly, the game clearly deserves the attention of fans of auto racing. After reviewing key features, let's find out what to do if The Crew won't start.

System requirements

Before you start looking for possible errors due to which crashes and lags occur, you should find out if your PC is suitable for running the game. The Crew does not start without constant Internet access, so there is no point in downloading repacks and trying to install them. There is no working "pirate", and it is unlikely to appear, since it is difficult to bypass the protection provided by the constant sending of information to the developer's servers. Buy licensed version which is more likely to start and cause fewer problems.

Minimum:

• To run, you need a Windows 7 or newer operating system. Works with 64-bit versions only.
• For stable work at medium / high graphics settings, an old Core2 Quad Q9300 running at a clock frequency of 2.4 GHz is enough. Newer is better. Any processor with similar specifications will work from AMD.
• The Crew is also undemanding to the installed video card. For a comfortable game, or similar from AMD is enough. The required minimum video memory is 512 MB.
• For stable operation, 4 GB of RAM is enough. However, it is better to have more RAM headroom. Often The Crew does not start due to a lack of RAM.
• In addition to the mouse and keyboard, you can connect other peripherals such as a gamepad or steering wheel.

• Works on Windows 7 and newer (64-bit versions).
• Realizing the game's full potential requires a Core i5 750 processor from Intel or an equivalent processor from AMD.
• The maximum graphics settings will be provided by the GeForce GTX580 from Nvidia. Similar ones from AMD with 1 GB of video memory will do.
• Play without lags and crashes will allow 8 GB of RAM.

The requirements are quite loyal, even most modern laptops are able to cope with the game. If The Crew does not start, a black screen or low FPS, the first thing to do is try to expand the amount of RAM.

Update

This step is mandatory, every advanced user, when errors occur in the game, update the drivers for the video card and other devices first. Do the same by downloading from the manufacturer's website latest versions... Typically, performance improves significantly after this simple but effective action. Upgrade other devices, such as your sound card, to avoid problems with noise and wheezing from speakers.

Cleaning your computer of useless junk can be a big help. You can do this manually or shift everything "onto the shoulders" of optimization programs. Remove unnecessary programs, watched TV shows, music, old files - you will immediately notice how your PC will do its job faster.

Doesn't start

For many, The Crew does not start even after the update, so more effective measures will be needed. First, change the graphics settings in the game configurations. To do this, find the file in the path C: \ Users \ USER_NAME \ Documents \ The Crew \. It is impossible to say with what parameters the game will start on your device, so experiment. Remember to make copies of the files you are changing.

Brakes

Most common problem. Reducing graphics can fix it. Here you will have to build on the capabilities of the hardware and experiment, gradually raising the number of frames to an acceptable level. Some people find it helpful to grow the paging file. This can be done in the "Advanced System Settings", which can be found in "Computer Properties" on the "Desktop". Also, cleaning up unnecessary processes in the task manager has significant advantages, so do not neglect it.

Departures

The problem most often occurs with fans of high graphics settings. The solution is to disable some of the effects that seriously load the computer's video card. Crashes can occur due to insufficient hard disk space. For some users, it happened due to the unsuitable configuration of the PC version of the game. The only way to fix it is to install the latest patches or rollback to the previous ones.

Unfortunately, there are flaws in games: brakes, low FPS, crashes, freezes, bugs and other minor and not so big bugs. Often, problems begin even before the start of the game, when it is not installed, downloaded or even downloaded. And the computer itself sometimes freaks out, and then The Crew has a black screen instead of a picture, controls do not work, sound is not heard or anything else.

What to do first

1. Download and run the world famous CCleaner(download by direct link) is a program that cleans your computer of unnecessary garbage, as a result of which the system will work faster after the first reboot;
2. Update all drivers in the system using the program Driver Updater(download by direct link) - it will scan your computer and update all drivers to the latest version in 5 minutes;
3. Install Advanced System Optimizer(download by direct link) and enable Game Mode in it, which will terminate useless background processes during the launch of games and increase the performance in the game.

The second thing to do if you have any problems with The Crew is to check the system requirements. In an amicable way, you need to do this even before buying, so as not to regret the money spent.

Minimum system The requirements Crew:

Windows 7, Intel Core2 Quad Q9300 2.5 GHz, 4 Gb RAM, 10 Gb HDD, Nvidia GeForce GT 260 512 MB

Every gamer should at least understand a little about the components, know why a video card, processor and other things in the system unit are needed.

Files, drivers and libraries

Almost every device in a computer requires a set of special software. These are drivers, libraries and other files that ensure the correct operation of the computer.

It's worth starting with the drivers for the video card. Modern graphics cards are made by only two major companies - Nvidia and AMD. Having found out which product is spinning the coolers in the system unit, we go to the official website and download the package of fresh drivers:

A prerequisite for the successful functioning of The Crew is the availability of the latest drivers for all devices in the system. Download the utility Driver Updater to quickly and easily download the latest drivers and install them with one click:

If The Crew does not start, we recommend that you try to disable your antivirus or put the game in the antivirus exceptions, as well as check the system requirements again, and if something from your assembly does not match, then, if possible, improve your PC by purchasing more powerful components. ...

The Crew has a black screen, a white screen, a color screen. Solution

Problems with screens of different colors can be roughly divided into 2 categories.

First, they are often associated with the use of two video cards at once. For example, if your motherboard has an integrated video card, but you are playing on a discrete one, then The Crew can be launched for the first time on the integrated one, and you will not see the game itself, because the monitor is connected to a discrete video card.

Secondly, color screens are used when there are problems with displaying images on the screen. This can happen for a variety of reasons. For example, The Crew cannot get it working through an outdated driver or does not support a video card. Also black / White screen may be displayed when running at resolutions that are not supported by the game.

The Crew crashes. At a certain or random moment. Solution

You play for yourself, play and then - bam! - everything goes out, and now you have a desktop in front of you without any hint of a game. Why is this happening? To solve the problem, it is worth trying to figure out what kind of problem the problem is.

If the flight takes place in random moment time without any regularity, then with a probability of 99% we can say that this is a mistake of the game itself. In this case, fixing something is very difficult, and the best thing is to just put The Crew aside and wait for the patch.

However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a failure.

However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a failure. Alternatively, you can download saving The Crew and bypass the departure point.

The Crew freezes. The picture freezes. Solution

The situation is about the same as with crashes: many freezes are directly related to the game itself, or rather to a developer's error when creating it. However, often a frozen picture can become a starting point for investigating the deplorable state of a video card or processor.

So if the picture in The Crew freezes, then use programs to display statistics on the loading of components. Perhaps your video card has already exhausted its working resource a long time ago, or is the processor warming up to dangerous temperatures?

The easiest way to check the load and temperatures for the graphics card and processors is in MSI Afterburner. If you wish, you can even display these and many other parameters over the The Crew picture.

What temperatures are dangerous? Processors and graphics cards have different operating temperatures. For video cards, they are usually 60-80 degrees Celsius. Processors have a little lower - 40-70 degrees. If the processor temperature is higher, then you should check the state of the thermal paste. It may have dried out already and needs to be replaced.

If the video card is warming up, then you should use the driver or the official utility from the manufacturer. It is necessary to increase the number of revolutions of the coolers and check if the operating temperature drops.

The Crew crashes. Low FPS. Frame rate drawdowns. Solution

With lags and low frame rates in The Crew, the first step is to lower the graphics settings. Of course, there are many of them, so before lowering everything in a row, it is worth finding out exactly how certain settings affect performance.

Screen resolution... In short, this is the number of points from which the picture of the game is formed. The higher the resolution, the higher the load on the video card. However, the increase in load is insignificant, so you should only lower the screen resolution as a last resort, when everything else no longer helps.

Texture quality... Typically, this parameter determines the resolution of the texture files. The texture quality should be reduced if the video card has a small amount of video memory (less than 4 GB) or if a very old hard disk is used with a spindle speed lower than 7200.

Model quality(sometimes just detailing). This setting determines which set of 3D models will be used in the game. The higher the quality, the more polygons. Accordingly, high-poly models require more processing power of the video card (not to be confused with the amount of video memory!), Which means that this parameter should be reduced on video cards with a low core or memory frequency.

Shadows... They are implemented in different ways. In some games, shadows are created dynamically, that is, they are rendered in real time every second of the game. Such dynamic shadows load both the processor and the video card. For optimization purposes, developers often abandon full-fledged rendering and add pre-rendered shadows to the game. They are static, because in fact they are just textures overlaid on top of the main textures, which means they load memory, and not the core of the video card.

Often, developers add additional settings related to shadows:

• Shadow Resolution - Determines how detailed the shadow cast by the object will be. If there are dynamic shadows in the game, it loads the video card core, and if a previously created render is used, it "eats" the video memory.
• Soft Shadows - smoothing out unevenness on the shadows themselves, usually this option is given together with dynamic shadows. Regardless of the type of shadows, it loads the video card in real time.

Smoothing... It allows you to get rid of ugly corners at the edges of objects by using a special algorithm, the essence of which is usually to generate several images at once and compare them, calculating the "smoothest" picture. There are many different anti-aliasing algorithms that vary in their level of impact on The Crew's performance.

For example, MSAA works head-on, creating 2, 4 or 8 renders at once, so the frame rate is reduced by 2, 4 or 8 times, respectively. Algorithms such as FXAA and TAA operate a little differently, achieving a smoother image by calculating only the edges and using some other tweaks. As a result, they do not degrade performance as much.

Lighting... As with anti-aliasing, there are different algorithms for lighting effects: SSAO, HBAO, HDAO. They all use the resources of the video card, but they do it differently depending on the video card itself. The fact is that the HBAO algorithm was promoted mainly on video cards from Nvidia (GeForce line), so it works best on "green" ones. HDAO, on the other hand, is optimized for AMD video cards. SSAO is the most basic type of lighting, it consumes the least resources, so in case of brakes in The Crew it is worth switching it.

What to reduce first? Shadows, anti-aliasing and lighting effects tend to work the most, so it's best to start with these.

Often, gamers themselves have to do the optimization of The Crew. For almost all major releases, there are various relevant forums and forums where users share their ways to improve productivity.

One of them is a special program called Advanced System Optimizer. It is made especially for those who do not want to manually clean up the computer from various temporary files, delete unnecessary registry entries and edit the startup list. Advanced System Optimizer will do this on its own, and will also analyze your computer to identify how you can improve performance in applications and games.

The Crew is lagging. Big game lag. Solution

Many people confuse "brakes" with "lags", but these problems have completely different reasons. The Crew slows down when the frame rate at which the picture is displayed on the monitor drops, and lags when the latency when accessing the server or any other host is too high.

That is why "lags" can only be in network games... The reasons are different: bad network code, physical distance from servers, network congestion, incorrectly configured router, low speed of the Internet connection.

However, the latter happens less often. In online games, communication between the client and the server takes place through the exchange of relatively short messages, so even 10 MB per second should be enough for the eyes.

No sound in The Crew. I can not hear anything. Solution

The Crew works, but somehow it doesn't sound - this is another problem that gamers face. Of course, you can play this way, but it's still better to figure out what the matter is.

The first step is to determine the scale of the problem. Where exactly is there no sound - only in the game or in general on the computer? If only in the game, then perhaps this is due to the fact that the sound card is very old and does not support DirectX.

If there is no sound at all, then the matter is unambiguously in setting up the computer. The drivers may be installed incorrectly sound card, and maybe there is no sound due to some specific error of our beloved Windows OS.

Controls not working in The Crew. The Crew cannot see my mouse, keyboard, or gamepad. Solution

How to play if it is impossible to control the process? Support problems for specific devices are irrelevant here, because it comes about familiar devices - keyboard, mouse and controller.

Thus, errors in the game itself are practically excluded, almost always the problem is on the user's side. You can solve it in different ways, but, one way or another, you will have to contact the driver. Usually, when connecting a new device, the operating system immediately tries to use one of the standard drivers, but some models of keyboards, mice, and gamepads are not compatible with them.

Thus, you need to find out the exact model of the device and try to find exactly its driver. Often, devices from well-known gaming brands come with their own software kits, since the standard Windows driver simply cannot ensure the correct operation of all the functions of a device.

If you don't want to look for drivers for all devices separately, then you can use the program Driver Updater... It is designed to automatically search for drivers, so you just need to wait for the scan results and load the necessary drivers in the program interface.

It is not uncommon for the brakes in The Crew to be caused by viruses. In this case, it makes no difference how powerful the video card is in the system unit. You can check your computer and clean it of viruses and other unwanted software using special programs. For example NOD32. The antivirus has proven itself to be the best and has received the approval of millions of users around the world.

ZoneAlarm is suitable for both personal use and small business, is able to protect a computer with operating system Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP against any attacks: phishing, viruses, malware, spyware and other cyber threats. New users receive a 30-day free trial.

Nod32 is an anti-virus from ESET, which has received many awards for its contribution to the development of security. On the developer's website, versions of antivirus programs are available for both PC and mobile devices, a 30-day trial is provided. There are special conditions for business.

The Crew downloaded from the torrent does not work. Solution

If the distribution kit of the game was downloaded via torrent, then in principle there can be no guarantees of work. Torrents and repacks are almost never updated through official applications and do not work over the network, because in the course of hacking, hackers cut out all network functions from games that are often used to verify licenses.

Using such versions of games is not only inconvenient, but even dangerous, because very often many files are changed in them. For example, pirates modify an EXE file to bypass protection. At the same time, no one knows what else they are doing with it. Perhaps they are embedding self-executing software. For example, which, when the game is first launched, will integrate into the system and use its resources to ensure the welfare of hackers. Or, giving access to the computer to third parties. There are no guarantees here and cannot be.

In addition, the use of pirated versions is, according to our publication, theft. The developers have spent a lot of time creating the game, investing their own funds in the hope that their creation will pay off. And every work must be paid.

Therefore, if you encounter any problems with games downloaded from torrents or hacked using one or another means, you should immediately remove the "pirate", clean your computer with antivirus and a licensed copy of the game. This will not only save you from questionable software, but also allow you to download updates for the game and receive official support from its creators.

The Crew throws an error about the missing DLL file. Solution

As a rule, problems associated with missing DLLs occur when The Crew starts, but sometimes the game can access certain DLLs in the process and, not finding them, crash in the most insolent way.

To fix this error, you need to find the DLL you need and install it on your system. The easiest way to do this is with the program DLL-fixer, which scans the system and helps to quickly find missing libraries.

If your problem turned out to be more specific, or the method described in this article did not help, then you can ask other users in our "" section. They will help you promptly!

We thank you for your attention!